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[Closed] Viki pass upgrade

I upgraded to Viki Pass plus but when I try to download episodes it doesn’t recognize that I upgraded.
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    Hello hbsuzyq_246,

    Thanks for writing to Viki Community Support!

    As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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