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[Closed] Viki videos will not load

heyitskia367_573

2023年08月21日 07:55

Was watching a show and right in the middle the video stop and said "this media could not be loaded, either because server or network fail or format has been suspended" so I cleared my cache, updated browser, restarted my pc , and a few other things just to get back on the websites and every show I try to watch it says the same thing. I do not know what else to do

正式評論

Darl
2023年08月22日 01:07

Hi everyone,

Thank you for reaching out to Viki Support!

We apologize for encountering this issue. We understand how important an uninterrupted viewing experience is to all our users.

This video playback issue is now fixed so you can continue watching your shows on Viki.com! For users on our website, you might need to clear cache & cookies to refresh the page and see the fix.

For other technical issues, please send details (screenshots included) to our Help Center at watch.viki.com/TechSupport and we will get back to you as soon as possible.

Thank you,

Darl

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otyeripotter_190
2023年08月21日 08:18

thank god there's someone with the same issue. i was frustrated and sent a request to viki with the screenshot. i thought there was something wrong with my pc.

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messinarose_9
2023年08月21日 08:52

I have the same problem today on my PC but not on my TV and phone !

Strange ...

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martalightning_287
2023年08月21日 08:53

Same problem here. Is this problem on viki side?

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dawsonjolley_468
2023年08月21日 08:53

Same problem as well.

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norskskogkatt04_825
2023年08月21日 10:12

Le problème est résolu pour moi/The problem is solved for me.

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muhammedsielemsolima_819
2023年08月21日 10:41

same problem here

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ms3k84
2023年08月21日 10:43

nothing is loading

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messinarose_9
2023年08月21日 14:43

cleared my cache, restart the PC a thousand time .... nothing is loading !

any solution for me?

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heyitskia367_573
2023年08月22日 00:19

Mine started working again, I think they are working on it because I did nothing after posting about it and went to bed. After I got back on the site, everything was working.

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heyitskia367_573
2023年08月22日 00:20

Hopefully it continues to work

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norskskogkatt04_825

2023年08月21日 09:02 (編輯於 2023年08月21日 09:41)

Same thing for me... 
I did all the manipulations requested, but nothing worked.
Test on another streaming site, no problem.
I'm waiting for the 2nd response from Support.
The problem must come from their server.

EDIT:
[url=https://goopics.net/i/y459n2][img]https://i.goopics.net/800/y459n2.png
[/img][/url]

=> "Hello norskskogkatt04_825,
 
We're sorry you're having this issue.
Our team is aware of this and will take care of it as soon as possible.
 
We have forwarded all the information you provided to our engineering team
and hope to have this issue resolved as soon as possible.
 
Hope this helps for now.
Please let us know if you have any additional questions or concerns.
 
THANKS,
Joreen‍"

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muhammedsielemsolima_819
2023年08月21日 11:05

Guys when I cleared cache from my browser it works

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