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[Closed] Viki videos will not load

Was watching a show and right in the middle the video stop and said "this media could not be loaded, either because server or network fail or format has been suspended" so I cleared my cache, updated browser, restarted my pc , and a few other things just to get back on the websites and every show I try to watch it says the same thing. I do not know what else to do 

6

評論

  • 正式評論

    Hi everyone,

    Thank you for reaching out to Viki Support!

    We apologize for encountering this issue. We understand how important an uninterrupted viewing experience is to all our users. 

    This video playback issue is now fixed so you can continue watching your shows on Viki.com! For users on our website, you might need to clear cache & cookies to refresh the page and see the fix.

    For other technical issues, please send details (screenshots included) to our Help Center at watch.viki.com/TechSupport and we will get back to you as soon as possible.

    Thank you,

    Darl

    評論操作 永久連結
  • thank god there's someone with the same issue. i was frustrated and sent a request to viki with the screenshot. i thought there was something wrong with my pc. 

     

    2
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  • I have the same problem today on my PC but not on my TV and phone !

    Strange ... 

    2
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  • Same problem here. Is this problem on viki side?

     

    1
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  • Same problem as well.

    1
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  • Same thing for me... 
    I did all the manipulations requested, but nothing worked.
    Test on another streaming site, no problem.
    I'm waiting for the 2nd response from Support.
    The problem must come from their server.

    EDIT:
    [url=https://goopics.net/i/y459n2][img]https://i.goopics.net/800/y459n2.png
    [/img][/url]

    => "Hello norskskogkatt04_825, We're sorry you're having this issue.
    Our team is aware of this and will take care of it as soon as possible. We have forwarded all the information you provided to our engineering team
    and hope to have this issue resolved as soon as possible. Hope this helps for now.
    Please let us know if you have any additional questions or concerns. THANKS, Joreen‍"
     

     

    -1
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  • Le problème est résolu pour moi/The problem is solved for me.

    0
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  • same problem here 

    0
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  • nothing is loading

    0
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  • Guys when I cleared cache from my browser it works 

    -1
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  • cleared my cache, restart the PC a thousand time .... nothing is loading !

    any solution for me?

    0
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  • Mine started working again, I think they are working on it because I did nothing after posting about it and went to bed. After I got back on the site, everything was working.

    0
    評論操作 永久連結
  • Hopefully it continues to work 

    0
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