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[On-hold] Continue Watching not updating on Viki app

I noticed that recently my "Continue Watching" queue doesn't update. This is a problem at every devices on my account (web, tv app, phone app). I've tried closing the app and reboot but doesn't seem to help. There's no watch history either so it sometimes hard to know where you left off if you're watching multiple shows. 

Does anyone else had this problem before and know how to fix it?

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  • Hi Lilly, camillanguyen_145 & mariavalvarez89,

    Our team will be reaching out via a support ticket, to gather more details about your issue. 

    Thank you!
    Michelle

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  • I'm also having this issue and it's been going on for weeks. I've opened two support tickets and each time just told to log out, delete the app, and reinstall. Doesn't work. This is pretty annoying...

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  • I am also facing an issue where none of my progress is being saved on WEB Viki. Mobile app my progress saves just fine. This started happening mid-July. None of the fixes such as deleting cookies and logging out worked. 

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  • I'm having a problem with the Viki app on Roku not keep track of where I left off in an episode (always restarting it from the beginning) or what episode I'm on. For instance, under Continue watching it'll show the ep that I was on (ep 26 of Love Like the Galaxy) but when I open it it starts off in the middle of ep 20.

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  • My continue watching section for my fire tv has completely disapeared. 

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  • Where I left off in an episode is once again broken. No adblock is on and followed the advice the previous this happened. The only thing saved is the last episode I watched which is only found on the front page of viki

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  • I have also been having this issue on the Web version of viki, however it seems to be only happening with firefox, it wasn't saving my history on the web or updating my mobile app for a couple of weeks.  I tried all the troubleshooting advice but nothing I do can fix the issue on firefox of my watched episodes not updating.  I have now switched to chrome and everything is working as it should which makes me think its a browser specific issue with the viki web app at least.

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