Michelle

1. 社区
2. Community Forum
3. Viki not working

Hi lovercash50_301, Could you first please try the following: Log out from the Viki app Delete and Reinstall the Viki app Log back in to Viki If this does not help resolve the issue, could you pl...

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1. 社区
2. Community Forum
3. Problem with suscription

Hello both, Thank you for writing in to us. I looked up your email address, and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address. If you still ca...

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1. 社区
2. Community Forum
3. viki pass plus

Hi lmmiyasato_251, For more information about how you will charged after changing your plan, please refer to the 'Web Subscriptions' section on this article.  Do note: Upgrading to a higher priced ...

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1. 社区
2. Community Forum
3. [Closed] cancel subscription

Hi Nancy, Thanks for writing in to us. As this involves Viki Pass, we will replying to you via your ticket on the Help Center shortly.  Best,Michelle

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1. 社区
2. Community Forum
3. [On-hold] Xu Kai

Hi there, Thanks for highlighting this issue to us!  I forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem soon. I'll be leaving t...

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1. 社区
2. Community Forum
3. viki pass plus

Hello patacarice_151, Thanks for writing in to us! I looked up your email address, and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address. If you s...

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1. 社区
2. Community Forum
3. Viki Pass

Hello, Thanks for writing in! I’m sorry that you're experiencing issues with Viki on your Fire TV Device. To make sure this is not an app problem can you please try the following? Log out from you...

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1. 社区
2. Community Forum
3. [Closed] Video Playback error-5 no valid nitrates

Hi there, Thanks for writing in to us! We will be replying to you via email on your Help Center ticket to get more details about this issue. Please respond directly there as well. Best,Michelle  

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1. 社区
2. Community Forum
3. Having problem accssesing the programs I'm watching .The title of the drama appear but not drama. The page tells me "This page is no working.What is going on or what is going to happen?

Hello everyone, In order for us to better understand the issue, please do let us know more details: What is the show title + episode with the issue? Are you using a VPN or proxy? Browser version a...

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1. 社区
2. Community Forum
3. [On-hold] Trouble loading video

Hi twruoff2_118, We're sorry you're still experiencing issues watching on Viki. To better understand your issue, we'll be reaching out to you via email on the Help Center shortly. Thank you,Michelle

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