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Michelle

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Latest activity by Michelle
  • Michelle 创建了一个帖子，

    Issue: Playback error for certain shows on the Android and iOS apps

    1. 社区
    2. Community Forum

    For Android/iOS apps, we're aware of the playback issues with dramas that were part of our recent content changes.Eg. error message: "Oops/Oh no, something went wrong"In the meantime, we suggest wa...

    • 1 个关注者
    • 0 条评论
    • 0 票
  • Michelle 进行了评论，
    正式评论
    1. 社区
    2. Community Forum
    3. [Closed] Roku still not working..

    Hi there,We're aware of this playback issue with watching Plus titles on the Viki Roku Channel and our team is looking into it.We will be reaching out to you via a ticket on the Help Center shortly...

  • Michelle 进行了评论，
    正式评论
    1. 社区
    2. Community Forum
    3. la serie city hunter

    Bonjour, Merci de nous avoir écrit ! Je suis désolé que la vidéo que vous voulez regarder n'ait pas encore été sous-titrée.Nous ne traduisons ou ne sous-titrons pas le contenu nous-mêmes, mais, à l...

  • Michelle 进行了评论，
    正式评论
    1. 社区
    2. Community Forum
    3. [Closed] connection interrupted while watching

    Hi there,Thanks for writing in to us with your issue.As this involves your account and subscription details, we will be reaching out to you privately via a ticket on the Help Center.Please help to ...

  • Michelle 进行了评论，
    1. 社区
    2. Community Forum
    3. [Closed] Pantalla negra

    Hola carmen_seg05_523, ¡Lamentamos la demora en la respuesta! Su ticket en el Centro de ayuda ha sido atendido y lo cerraremos para evitar la confusión de múltiples solicitudes. ¡Espero que esto ay...

  • Michelle 进行了评论，
    1. 社区
    2. Community Forum
    3. Missing Country Label

    Hi reihua_ouyang_766, Thanks for clarifying!  The country label under show thumbnails has been removed on the new Roku Viki Channel homepage design.  To find specific country titles, you may click ...

  • Michelle 进行了评论，
    正式评论
    1. 社区
    2. Community Forum
    3. Missing Country Label

    Hi there, Thanks for writing in to us. Could you clarify which page you are referring to? If it's the Viki homepage, do note that the rows will change from time to time.  However, you will still be...

  • Michelle 进行了评论，
    1. 社区
    2. Community Forum
    3. Error Viki on Amazon FireStick

    Hello m_eaddy5_905, We're sorry to hear that you experienced these issues! We are no longer supporting Viki app versions older than 2.5.0 on Fire TV from Jan 25th, 2021. You can learn more about th...

  • Michelle 进行了评论，
    正式评论
    1. 社区
    2. Community Forum
    3. [On-hold] discussion tab

    Hi there,We're aware of this Discussions issue on the Viki Android app, and our team is working on fixing it. We appreciate your patience and will get back to you once there are any updates on this...

  • Michelle 进行了评论，
    正式评论
    1. 社区
    2. Community Forum
    3. [Solved] Viki on Roku not working

    Hi all, The crashing issue on the Viki Roku Channel should be resolved now. If you're still having issues, do reinstall the channel/app before trying again. Thank you,Michelle