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[Closed] subtitles not working

I am writing this after 4 times my subtitles are not working!!!!!!

Please fix this and extend my subscription, I am paying for this!

 

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    Hi eduknow_988,

    Thanks for reaching out to us. 

    We're sorry that the video you want to watch has no subtitles. This happens if subtitles are not properly set up or it hasn't been subtitled yet.

    To make sure that you have turned on your subtitles, check it here.

    You may also see details on how to manage your subtitle settings.

    Please note that we don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our volunteer community here.

    When subtitles for a video don’t appear or are incomplete, the community has not finished with the subtitling yet. But don't worry, they'll get to it very soon!

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail.

    If you wish to request subtitles for a particular show, you can also fill out this form and we'll do our best to make it happen. 

    We hope for your patience and understanding. If you have any other questions, please let me know.

    Best,

    Nina 

     

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