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[Closed] Cannot reset password

So i put my email and password but they say my password wrong but thats exactly what my pass is so i decided to reset the pas unfortunately they say "something wrong we cant do this" like that so what you want me to do?
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    Hi aizawashoto2504_611,

    Thanks for reaching out. 

    We're sorry to hear you're having trouble logging in and resetting your password. We'll get you back in quickly!

    We suggest trying to do it on a laptop or computer and redo the following steps: 

    1. Go to viki.com/forgot_password
    2. Enter the email address you used to register
    3. You will receive an email with further instructions. Follow the steps and update your password. Make sure to check your Spam folder if you don't see the email in your Inbox.

    You can also learn more information HERE.

    If you still experience any trouble with this, reach out to us via HELP CENTER and we'll be more than glad to assist. 

    Stay safe and have a nice day!

    Best,
    Nina

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