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Playback error 6 - protected content

For the last week, I have been unable to watch shows on Viki. I keep getting the popup with a playback error no. 6 about protected content license. I can watch the shows on my phone or my computer, but continue to get the error on my tv. I looked for the same error on the forum and found it, but the response was it has been fixed, not how to fix it. 

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  • Hello dawnkelliher3_305,

    We're really sorry that you're experiencing issues with Viki on your Roku TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. An exact description of the issue you're experiencing.
    3. Which device and model number are you using?
    4. Your current location /region.a
    5. Which specific movies or episodes are causing this issue? Please give as many details as possible
    6. A screenshot, picture, or short video of the error message or issue.

    We'll look forward to your response.

     

    Best,

    Kristoffer

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