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[Closed] Continue Watching not working???

<email removed for security purposes> is my email, I watched not quite 2 episodes of lawless lawyer on Oct 30th and got back on viki today Oct 31st and nothing, went and found the show in my watch list and had to scan through episode 2 to find my spot I left off on...I logged out and back in and still nothing...Thanks in advance for any and all help...

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  • 正式评论

    Hi there,

    We're aware of the Continue Watching issue, and our team is working on it. The issue should be resolved in a day or so. 

    Do follow this post for any updates as this duplicate topic would be closed.

    We appreciate your patience and understanding in this matter.

    Best,
    Michelle‍

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  • Hi 01blacksport_475,

    Thanks for writing to us!

    We're sorry you're experiencing these problems with the Continue Watching feature/Watch Markers. 

    If you're on the web, please note that Continue Watching/Watch Markers usually take 15-30 mins before it is updated. Also, dramas/movies must have been played for at least one minute.

    Do also ensure that you're logged in to your Viki account.

    If you still do not see your Continue Watching list/Watch Marker updated after 30 mins, to make sure this is not a browser issue can you please try the following?

    -If you're on the web, clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    -Close your current window, then launch a new window

    If you're on a web browser, follow the steps here to disable or ensure that adblock is disabled: https://support.viki.com/hc/en-us/articles/229774407
    If you are using Firefox, disable your Enhanced Tracking Protection feature for Viki.com
    If you are using Chrome, check that you have the Chrome adblock toggled off or that Viki.com is added to the list of 'Allow' sites. Copy this into your browser: chrome://settings/content/ads?search=ad

    If the above does not help, please share with us the following useful information:

    Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    The show+episode that you have last watched and is not updating on your Continue Watching
    The date & time of that last watched activity and when you checked your Continue Watching

    Should you have any further questions, please feel free to contact us at any time.

    Best,

    Nina 

    0
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