[Closed] Not saving my progress on a new show

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  Michelle (CX)

  2021年11月01日 05:27

  Hi all,
  
  We're aware of the Continue Watching issue, and our team is working on it. The issue should be resolved in a day or so. 
  
  Do follow this post for any updates as this duplicate topic would be closed.
  
  We appreciate your patience and understanding in this matter.
  
  Best,
  Michelle‍

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  walshf59_954

  2021年10月31日 00:09

  Same as mine.

  0

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  Permanently deleted user

  2021年10月31日 00:18

  Hi kzb92fzqk9_854 and walshf59_954,

  Thanks for writing in. 

  We're truly sorry for what you've experienced. If you have tried the basic troubleshooting steps suggested, can you please provide the following information?

  1. Which device and model number are you using?
  2. Your current location /region.
  3. Which specific movies or episodes are causing this issue? Please give as many details as possible
  4. A screenshot, picture, or short video of the error message or issue if there's any. 

  We appreciate your patience and understanding. Should you have any further questions, please feel free to contact us at any time via HELP CENTER. 

  Best,

  Nina 

   

  0

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  kzb92fzqk9_854

  2021年10月31日 00:59 (已编辑于 2021年10月31日 00:59)

  My phone is an iPhone SE, tv is ROKU TCL series 4.
  My region is USA. 
  The show is Princess Silver - all episodes.
  There aren’t any error messages.

  1

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