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Movies

Why are my movies pausing then start up again. This is frustrating because I can't watch a full movie like before. I am a memaber. 

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    Hello cromero1_48,

    Thanks for writing to us! I'm sorry you're experiencing these problems on Viki.com.

    We're so sorry about the video issue you're experiencing on Viki. We'd be happy to assist you in finding a solution to this issue.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser

    Are you still experiencing these issues? If so, could you please share with me the following information?

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • Your current location
    • A screenshot or screencast of the error message or issue
    • Your console log and network HAR file. For more information on how to locate these, click here.

     

    Thank you so much and I'll look forward to your reply!

    Best,
    Suijin

    Viki Community Team Member

    Note: To respond to the thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received

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