chromebook

why is viki rakuten kept closing whenever i open the app on my chromebook.

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  • Hi there,

    Thank you for writing to Viki Community Support!

    We're sorry that you're experiencing this issue on the Viki app.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Restart your device
    4. Log back in to Viki

    If this does not help resolve the issue, could you please provide the following helpful information:

    1. Does the app crash immediately after you open your app or when you watch a specific video?
    2. What version of the Viki app are you using? You can find it on the app settings.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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