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[Closed] viki pass plus

Today  being blocked from watching any  all and  with yellow star,  Yesterday, viki pass plus  was not work but  I did watch some with Ad. It make me very down and I paid  $ 99.0 a year

 

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    Hello,

    Thank you for writing in to us.

    I looked up your account and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address.

    If you still can't see subscription benefits, I recommend taking the following steps:

    1. Log out from your Viki account
    2. Log back in to Viki with your username gentlejadepark_649 and password
    3. Do a quick check that your profile/account page shows the same username too

    If that doesn't fix the problem, please send us full-monitor screenshots of:

    • The ads you are seeing
    • Your profile/account page that shows you are logged into the right account

    Thank you,
    Michelle

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  • Hi,
    Can somebody help me because viki is taking so long to answer on email. I was on a trial for viki but for some reason i was charged the annual fee, can i get a refund for it because i haven’t even used or watched anything yet and its just charged me the annual fee.

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  • Hi pulakatherinelucy_212,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!

    Best,
    Michelle

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