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I am a Viki Pas subcriber, but now being blocked.

On October 24, 2020, I am being blocked from watching new episode when I am already a viki pass subscriber.  However, I am able to watch on my computer when I log in. 

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  • Não consigo acessar o conteúdo de assinante em outro notebook,

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  • Hello snowblosom_861

    Thank you for writing in to us.

    We looked up your account and is able to see your Viki Pass linked.

    If you still can't see subscription benefits, we recommend taking the following steps:

    1. Log out from your Viki account
    2. Log back in to Viki with your username snowblosom_861 and password
    3. Do a quick check that your profile/account page shows the same username too

    If that doesn't fix the problem, please send us full-monitor screenshots of:

    • The locked shows you see
    • Your profile/account page that shows you are logged into the right account

    Thank you,
    Michelle

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  • Oi estela_aug

    Parece que você tem outra conta com a assinatura e é provável que esteja conectado com a conta errada.

    Enviamos mais informações sobre o seu tíquete por meio da Central de Ajuda. Por favor, ajude a responder lá também.

    Espero que isto ajude!

    Obrigado,
    Michelle

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