[Closed] Viki pass upgrade issue

Hello!!

Before the pass was renewed, I try to make the upgrade for the plus, but I couldn't, so I decided instead of canceling the subscription, pay the standard with the idea of upgrading  it the following month, However the page has not allowed me, I already tried with 2 credit cards without any success.

So I ask you for your help to upgrade my pass or, if not, make me a refund, since it has been your platform's problem not to allow me to change the pass before renewal and the error persists to this day.

I will waiting for your comments.

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评论

  • Hi there,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!

    Cheers,
    Michelle

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