You can refer to the steps to cancel your Viki Pass subscription here.
After cancelling, you will receive an email confirming that your subscription is cancelled. You will also continue to see subscription benefits until the end of your current billing period.
Do note that there is no temporary hold/suspend feature for web subscriptions so you may choose to cancel and re-subscribe again instead.
Your ticket on the Help Center has also been attended to and we'll be closing this to prevent confusion of multiple requests. Hope this helps!Cheers,Michelle
Hope this clarifies!