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[Closed] charged me by annual when I subscribed for monthly

Please it's been 3 months since this!!! I need the refund. I never subscribed for annual. 

Viki never helped me with this. This is so irresponsable. 

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    Hi paulaaguayogomez_859

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Hope this helps!

    Cheers,
    Michelle

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