No sound on Amazon Firestick

Viki has no sound on my Firestick. Please help, we are at a crucial episode in Kdrama My Love From The Star. Please fix problem, thanks.
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  • Hello,

    We're sorry that you're experiencing issues with Viki on your Fire TV Device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. Your Amazon Fire TV device model/version (Refer to this page for a reference list: https://www.amazon.com/gp/help/customer/display.html?nodeId=201640900)
    2. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)
    3. Does this issue occur on other titles/episodes or just this particular episode? Please give as many details as possible

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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