Viki subtitles not working in Roku TV

I have tried all the fixes mentioned before and still it is not working... I do have Viki Pass Plus.
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  • Hi there,

    Thanks for writing in to us.

    Please try these steps to adjust your subtitle settings first:

    • Check that the 'CC' icon on the bottom left of the video screen is togged on in blue
      1. Select any video to play
      2. Pause the video 
      3. Look for the 'CC' icon on the bottom left of the screen
    • The 'Language' settings page on your Roku device settings:
      1. Visit the Main Menu of your Roku device's homepage (not Viki)
      2. Select Settings and look for System then Language
      3. Select 'English' or the desired language for your system

    If the subtitle issues still persists after, please provide:

    • What are the specific episodes and timestamp with the missing subtitle (eg. Hotel Del Luna ep 3 around 35:05)?
    • What language subtitle?
    • A screenshot/photo of the 'CC icon' toggled on in blue.

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Everything is turn to closed caption it's the beginning of the movie and take my word for it the blue cc is there on the keft side of the screen. Nothing is working period.

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  • Hi plaid0000_661,

    Could you let us know the movie and timestamp with the missing subtitles (eg. Hotel Del Luna ep 3 around 35:05)?

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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