Cannot stream video on TV

When i try to stream video from phone to TV i got an unknown error code 2705 pls help did anyone got similar problem and know how to manage it
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  • Hello,

    Thanks for writing in! I’m sorry to read you're experiencing these issues with Chromecast.

    To make sure this is not an app issue can you please try the following?

    1. Log out from your account
    2. If you're on an Android device, clean the cache and cookies on your device
    3. Uninstall and reinstall both the Viki and Google Home app on your device.
    4. Turn your mobile device off and on again.
    5. Reboot your Chromecast device from the Google Home app
    6. Turn off your internet router, wait 30 seconds, and turn it back on.
    7. Make sure Chromecast is connected to the same Wifi network as your device. Also do note that they are either on the same 2.4GHz or 5GHz wifi network.
    8. Log back in to your Viki account and try casting again.

    Are you still having the same issues with the Viki app and Chromecast? If so, can you please provide the following information?

    • What device you are using to Chromecast from.
    • A screenshot/photo of the error message or issue.
    • Your Chromecast model and firmware version (For steps to check firmware version, refer to the bottom of this page)
    • Does this error occur when casting all videos or only selected ones?

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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