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[Closed] viki pass refund

Hi, i'm not quite sure how to start this but to get to the point I was subscribed to the standard monthly viki pass ($6.99 monthly) but I wasn't using Viki as much as I had liked so I went ahead and cancelled my subscription. Nothing was wrong up until a few days ago, I needed to check my credit card balance because I had been spending quite a bit and needed to see how much money I had left, while checking I noticed that one April 18, 2020 I was charged for the annual standard viki pass ($66.99 yearly) and the payment had gone through. I know for a fact that I never switched over to the annual pass because I will only pay for monthly when it comes to subscriptions. This is has taken a really huge tole on my credit balance and it would really help if there was even the slightest possibility of a refund!

(p.s. I did notice I wasn't getting a whole bunch of ads when watching free shows but I just thought my monthly pass hadn't expired yet)

Please help! xx d.p

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  • Hi there,

    Thanks for writing in to us with your issue.

    It's likely that you had another account with a separate subscription so that's why you were still getting charged.

    Not to worry! We will be reaching out to you via your ticket on the Help Center shortly with more details.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Hope this helps!

    Cheers,
    Michelle

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