[Closed] impossible to cancel the subscription

Hello,

I subscribe a trial subscription and i want to cancel before the end of the trial. So i go to my profil and select the cancel link. But i don't have the button "yes" to validate my action. I only have "sorry to loose you" and the button "i want to stay". How can i cancel the subscription.

Thank you for your help

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  • Hi there,

    We're sorry for the delayed response!

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Should you have further questions, please help to reply on your ticket as well.

    Cheers,
    Michelle

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