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Subtitles say 100% complete but whole scenes without subs?

Currently having the problem with Gogh's Starry Night, but I've had the issue with other dramas too. It says that it is 100% subbed, but there are entire scenes without a single subtitle. Nearly through the entire first episode and I don't have a clue what is happening because key conversations are missing.

Is this an error?

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    Hi there claire_wynne!

    We're really sorry to read this! The reason why there are some subtitles missing is that Gogh, Starry Night has been relaunched with new scenes. Thus some scenes have not been segmented and subtitled just yet.

    Our community team has reached out to the drama's subtitling team and they'll be working on adding the subtitles as soon as they can. 

    We really appreciate your kind understanding and patience with us.

    Cheers,
    Joshua

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