Unable to watch one show

• 

  Michelle (CX)

  2020年04月22日 11:11 (已编辑于 2020年04月22日 11:11)

  Hello,

  Thank you for writing in to Viki Community Support.

  I'm sorry you're experiencing issues with the video player.

  To make sure this is not a browser issue can you please try the following?

  1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
  2. Log out from your account
  3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
  4. Close the browser and restart it again.
  5. Log back into your Viki account
  6. Try again from another browser

  Are you still experiencing these issues with the video player? If so, can you please provide the following information?

  • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
  • Is there an error message shown or what do you see when you are trying to play the videos?
  • A screenshot of the error message or issue.

  Thank you so much for your help.

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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