All videos no longer play/ black screen after ads

I was watching a few different shows and had no issues. However now I cannot watch anything , the video will load ,show the first image of the show, then and ad will play. After the ad is over the screen will turn black and remain that way. I have already uninstalled the app and re downloaded to try to fix it, but nothing changed. My phone is a Moto z force 2


  • Hello,

    Thank you so much for writing in! I'm sorry that you're experiencing this issue on the Viki app.

    If you're still facing issues, I would like to request more information about this issue so I can pass this to our team:

    1. Are you still facing this issue after restarting your device?
    2. What's your OS version? (ex. Android 4.4.4, etc).
    3. What's the current Viki version that's installed on your device?
    4. Can you name or describe the ad that caused issues while watching videos on Viki?
    5. A screenshot of the ad or ads that are causing this issue. Please let us know if it's multiple ads and what episode you were watching when it happened.

    We look forward to your response and thank you so much for taking the time to answer our questions.


    评论操作 固定链接
  • same problem on pc, and 3 years later.


    评论操作 固定链接