All videos no longer play/ black screen after ads
I was watching a few different shows and had no issues. However now I cannot watch anything , the video will load ,show the first image of the show, then and ad will play. After the ad is over the screen will turn black and remain that way. I have already uninstalled the app and re downloaded to try to fix it, but nothing changed. My phone is a Moto z force 2
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Hello,
Thank you so much for writing in! I'm sorry that you're experiencing this issue on the Viki app.
If you're still facing issues, I would like to request more information about this issue so I can pass this to our team:
We look forward to your response and thank you so much for taking the time to answer our questions.
Best,
Michelle
same problem on pc, and 3 years later.
wow
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