Screenshare

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  Michelle

  2021年01月20日 08:52

  Hi heiskaba,

  Apologies for missing out your issue!

  As Miracast doesn't support DRM, it is likely the reason why you are having playback issues with certain videos while mirroring your screen to your LG TV.

  We're glad to hear that you managed to install the Viki app directly on your Android TV since then though.

  Hi kapoortania0_66,

  As mentioned to heiskba above, you might face issues mirroring to your TV if you are not using Chromecast. 

  We recommend getting a Chromecast Device to cast to your TV. Alternatively, you may use a supported Roku, Fire TV, Apple TV, or Android TV device to watch on your TV. View our supported apps here. 
  
  Hope this clarifies now.
  
  Best,
  Michelle

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  Michelle

  2020年04月06日 10:21

  Hi there,

  Thank you for writing in to us.

  I'm sorry that you're experiencing this issue on the Viki app.

  Could you first please try the following:

  1. Log out from the Viki app
  2. Delete and Reinstall the Viki app
  3. Log back in to Viki

  If this does not help resolve the issue, could you please provide me with the following helpful information:

  1. Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
  2. What version of the Viki app are you using? You can find it on the app settings.
  3. How are you sharing the screen to your TV via? Chromecast?
  4. Screenshot of the issue or the error message you see.

  I look forward to helping you soon.

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  heiskaba

  2020年04月07日 03:23 (已编辑于 2020年04月07日 03:24)

  Thank you Michelle for your prompt response.

  I did as you recommended but the problem continues.

  I have a Huawei phone that allows me to share my screen with my LG smart TV. I don't use chromecast.

  As I told you before, I'm able to see the subtitles and listen to the audio through the TV, but the image is only broadcast on my phone.

  It happened with all the episodes of The girl who sees smells, the legend of the blue sea, and with kill me, heal me. However I just watched Hotel del Luna without problems.

  I have the 5.8.0rc-1 version.

   

  Thanks in advance for your time and help.

   

  Best regards.

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  kapoortania0_66

  2021年01月17日 18:18

  I am facing this issue to. Can you please tell me if you got it fixed and how?

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  heiskaba

  2021年01月17日 18:51

  They never wrote back. It happened with all the Kocowa shows. I bought an android TV in which you can install the viki app. Hope you find a solution soon!

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