[Closed] Subtitles Not Showing Sometimes

Hello,

Sometimes when I'm watching a show the subtitles stop showing. (on a show I've already been watching for awhile) Not sure why I can see them sometimes and not others. What can I do? Turning subtitles off and on doesn't help. 

Thanks! 

0

评论

  • Hi there,

    Thanks for writing in to us.

    For us to better understand your issue, could you provide the following information?

    • What device are you using to watch?
    • What is the specific show title and episode number with this issue?
    • What language subtitles?

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    0
    评论操作 固定链接
  • I am using a nearly new laptop to watch Viki shows. It's is happening on various days; not every day but when it happens, it is on any show I try to watch. (English subtitles) 

     

    Thanks,

    Toni Pierce 

    0
    评论操作 固定链接
  • Hi Toni,

    The next time this issue occurs, could you please share the following information?

    • Your browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • A screenshot of the error message or issue
    • An example show title + episode number 

    Thank you,
    Michelle

    0
    评论操作 固定链接

帖子评论已关闭。

没有找到您要找的?

新建帖子