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[Solved] Subtitles out of sync

On Hyde, Jekyll, me, the subtitles are out of sync. The subtitles show up a few seconds after the person spoke. Started noticing it on episode 5. Thank you for your time
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  • Hi there! 

    Thanks for writing in! I'm afraid that we're not able to replicate this on our end. 

    For us to help better, could you please let me know the following:

    1. How are you watching these episodes? Are you on a web browser or using the Viki app? 
    2. Does this occur only on Episode 5? Please let us know the specific timestamp where the subtitles go out of sync.

    I look forward to your reply and to helping you :)

    Cheers,
    Joshua

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  • Thank you for your time. I figured out the problem. I had the beta version on Android. Once I left beta and reinstalled the regular app, it worked.

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  • Hi meowkai,

    Thanks for letting us know that you're no longer facing that issue.

    If you need any other assistance, feel free to reach out to us again.

    Cheers,
    Michelle

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