[Closed] Recover hacked account?

I received an e-mail from Viki about a week ago stating that my e-mail address has been changed (to an e-mail I do not know or own). I can no longer access my account, which has a paid subscription.

I've e-mailed Viki support for this and received an automated response, but judging from other topics on this forum, it seems responses are sometimes months late. Since I cannot access my paid subscription at this time, a timely fix is very important. Does anybody know how I can recover my account quickly? The password has also been changed, so I cannot log in at all. Thank you!

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  • Hi nightwind_hawk_465,

    Thanks for writing in to us.

    We will be replying to your ticket via the Help Center shortly. Please help to provide more information there and we will assist further. 

    Best,
    Michelle

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