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  • Hi there,

    Thank you for writing in.

    We're sorry to hear that you're currently experiencing login issues. In order for us to understand the problem, can you please share with us the following information?

    1. How are you trying to login? Via Email+Password or Facebook/Google/Rakuten ID?
    2. Is there an error message shown?
    3. What device you're currently experiencing issues with and what is the Viki app version?
    4. If the issues are happening on the Web, what browser version are you using?
    5. A screenshot of the issue or any error messages you might see.

    We look forward to hearing back from you soon.

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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