[Solved] While You Were Sleeping subtitles out of sync

• 正式评论

  

  Michelle (CX)

  2020年01月29日 07:22

  Hi everyone,
  
  Our engineers have gotten back to us and the subtitle issue on iOS has been fixed. 
  
  If you continue to experience this issue, please let us know!
  
  Cheers, 
  The Viki Team

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• 

  Michelle (CX)

  2019年12月30日 07:41

  Hi there,

  Thanks for writing in to us.

  Could you let us know what device (eg. Mobile or Laptop web browser) you are watching Viki on and seeing this subtitle issue?

  Best,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  bluepandabear2

  2019年12月30日 15:46

  Mobile app (iPad)

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• 

  Michelle (CX)

  2019年12月31日 05:33

  Hi jackiejohns82_643,

  Noted, our team is aware of this subtitle issue and is working on fixing it.

  We'll be leaving this ticket on-hold while we wait for a response from our team and will provide you with an update when possible.
  
  In the meantime, we suggest watching via your web browser (on your laptop/computer) or on the Android Viki app. 

  Best,
  Michelle

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