[Closed] Watch history

I have been watching shows and movies on my phone and I sometimes cast it them on my tv. None of the shows I have been watching are showing up in my watch history or even showing up as being watched. I do pay for viki pass plus and it’s kind of irritating that I can’t keep track of any of the shows I watch. ( I will say when I cast them to my tv they do show up on my watch history) Can anyone tell me how to fix this ??
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  • Same for me.  In addition, they are asking me to purchase a viki pass and I have already purchased that.  What gives?

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  • Hello lynnetrbl_38,

    Thanks for writing to us! I'm sorry you're experiencing these problems with your Watch History.

    Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki
    4. Try watching a new video and see if it reflects in your Watch History after a few minutes

    If the issue still persists, can you please provide the following information?

    • What version of the Viki app are you using? You can find it on the app settings.
    • What's your device and Operating System?
    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • A screenshot or screencast of the error message or issue.

    We look forward to hearing from you soon.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  • Hi allyson_reed_206,

    Thanks for writing in to us.

    Seems like logged into the wrong account that does not have Viki Pass.

    Please follow the steps which my colleague has mentioned in her email to you, and you should be fine after! 

    For further questions, feel free to reply to her email as well.

    Cheers,
    Michelle

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