[Solved] Cannot watch latest episodes

• 正式评论

  

  Michelle (CX)

  2019年11月08日 07:56

  Hi everyone,

  We were experiencing an outage earlier today, which has since been fixed by our engineers. We sincerely apologise for any inconvenience that might have been caused. 

  If you are still facing issues, please take these steps first:

  Web browser

  1. Log out from your Viki account
  2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
  3. Close your current window, then launch a new window
  4. Log in to your Viki account
  5. Try again from another browser

  Mobile/TV Apps

  1. Log out from the Viki app
  2. Delete and Reinstall the Viki app
  3. Log back in to Viki by following the steps here

  If you still face issues thereafter, please let us know:

  1. The specific show titles and episodes with the issues
  2. Any error messages you see. A screenshot would be really helpful.

  Thank you,
  Michelle

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  estherewur30_769

  2019年11月07日 13:00

  same here, cannot watch the latest episodes 

  -1

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  t_mackay

  2019年11月07日 13:06

  Having the same issue. A viki plus subscriber but no access to the episode i was in the middle of and some others i was going to rewatch.  It says the content is blocked. Please subscribe to viki for full access.

  -1

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  t_mackay

  2019年11月07日 13:06

  Having the same issue. A viki plus subscriber but no access to the episode i was in the middle of and some others i was going to rewatch.  It says the content is blocked. Please subscribe to viki for full access.

  0

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  wapart_117

  2019年11月07日 13:07

  I have the same issue. Even episodes I have already watched are showing as coming soon now.

  0

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  muralipadala27_287

  2019年11月07日 13:51

  same issue

  0

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  laura_97

  2019年11月07日 20:48

  Same issue plus I tried to look at a different show that is not new and couldn't access anything.  I get a message that sends me to a twitter site.

   

  I can log in and see my watch history, but as others have mentioned, the episodes are gone or unavailable (ones I have already watched).

  0

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  viviancalairo1961_880

  2019年11月07日 23:00

  same here

  0

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  cpwhited_492

  2019年11月07日 23:29

  I’m a retired IT worker and it’s incredible to me that this is still having issues after 14+ hours! I just renewed my VikiPass and now I can’t watch anything! 

  0

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