[Solved] Won't load any shows FireTV

I've uninstalled the app twice but nothing will load once the app is open on my FireTV.
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    Hello everyone,

    I’m sorry that you're experiencing issues with Viki on your Fire TV Device.

    If you have tried reinstalling the app and the issue still persists, please provide the following information so we may look into it:

    1. The Amazon Fire TV device version (Refer to this page for a reference list)
    2. The device OS (You can see your version of Fire OS by going to Settings > Device > Fire TV and looking at the "Software Version" details)
    3. Your Viki app version (On the app, Left Side Bar > Settings > About Viki)
    4. If there are video playback issues, let us know the specific movies or episodes causing this (Eg. Hotel Del Luna ep 3)
    5. A screenshot, picture or short video of the error message or issue.

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  • Hi there,

    We were experiencing an outage earlier today, which has since been fixed by our engineers. We sincerely apologise for any inconvenience that might have been caused. 

    If you are still facing issues, please take these steps first:

    Web browser

    1. Log out from your Viki account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser

    Mobile/TV Apps

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki by following the steps here

    If you still face issues thereafter, please let us know:

    1. The specific show titles and episodes with the issues
    2. Any error messages you see. A screenshot would be really helpful.

    Thank you,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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  •  This is what the app looks like when I re-install it. 

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  • Hi there!

    Our engineers have made some changes and should resolve this issue now. Could you please try again and let us know if this still occurs for you?

    Cheers,
    Joshua 

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  • Been following this post as i have the same issues on Firestick. All troubleshooting issues have been tried except deleting and reloading VIKI. I won't do that as I can *sometimes* have nights where there is no issue. It is either the screen with the network error, or the video stops and buffers, and says video fails to load. {network issue} What is going on - I have had this sub on Fire for years now - why issues now? I have the same equipment and subscription and TV I always have had? I know this is not an ISP issue because I do not get any problems with NETFLIX.

     

    By the way, I have always had an email logon, and not a Google login.

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  • I also use an email log in, not a Google log in, despite my email being a Gmail. But no, I'm still experiencing the same issue with the app. No shows at all will load from the main screen and when I try to log in it says that I'm not connected to the internet.

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  • 3rd gen Fire TV
    Fire.os 6.2.6.5 (ns6265/2157)
    Viki version: 2.3.6

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  • Hi kraziishopping_246,

    Thanks for providing more information, I have replied to your ticket via email on Help Center.

    Please help to respond there so we may better assist you.

    Cheers,
    Michelle

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  • I reset my FireTV to factory and re-installed the app and it worked.

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  • Hey there kraziishopping_246

    Great! Thanks for letting us know. I’m happy this issue has been resolved for you 😊

    If there’s anything else you need help with, please let me know.

    Thank you for being a part of the Viki community.

    Cheers,
    Josh

     

     

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