[Closed] Signed up and paid for Viki Plus and still can't watch shows
After signing up for Viki Pass Plus I still can't watch shows that I should have access to. I'm logged in under the right account.
I tried logging out and back in with no success. It still prompts me to set up an account when I try to watch a show.
We were experiencing some issues earlier today, which have since been fixed by our engineers. We sincerely apologise for any inconvenience that might have been caused.
Otherwise, please feel free to write back and let us know if the issue still persists for you.
Tip: You can refer to our Twitter page @VikiStatus for more immediate support updates in future. You can also access this page without owning a Twitter account.
The Viki Team
I've been having the same exact issue with not being able to get the benefits for the plus pass I recently got, but have not heard anything from Viki yet.
HI there neonflower66,
We've created a new ticket via email and we'll be responding to you shortly.