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[Closed] Slow Streaming

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quietthought
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Why is Viki's streaming so abominably slow?  I cannot skip ahead in a show properly or search for a scene without wasting five to thirty seconds watching the little blue and grey wheel spin around. I always check other services for an Asian drama I like for this reason alone. 

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    Joshua

    Hello there!

    Thank you for writing in to Viki Community Support.

    I'm sorry you're experiencing issues with the HTML5 video player.

    To make sure this is not a browser issue can you please try the following?

    1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
    2. Log out from your account
    3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
    4. Close the browser and restart it again.
    5. Log back into your Viki account
    6. Try again from another browser

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Go to any affected video > video player settings > click 'Report Video Issues' and submit a report. This will allow us to obtain some information on the backend to debug the issue.

    • Are you using a VPN or proxy?

    Thank you so much for your help. I'll look forward to your reply.

    Best,
    Joshua

     

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