[Closed] Haechi

I am having a terrible time watching Haechi.  The episodes load but after playing for about a minute they freeze and won't play.  I even switched to KOCOWA to watch it and the same thing happens.  I can watch other dramas on Viki just fine.  What's up with Haechi

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  • Hello there!

    Thank you for writing in to Viki Community Support.

    I'm sorry you're experiencing issues with the HTML5 video player.

    To make sure this is not a browser issue can you please try the following?

    1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
    2. Log out from your account
    3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
    4. Close the browser and restart it again.
    5. Log back into your Viki account
    6. Try again from another browser

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Go to any affected video > video player settings > click 'Report Video Issues' and submit a report. This will allow us to obtain some information on the backend to debug the issue.

    • Are you using a VPN or proxy?

    Thank you so much for your help. I'll look forward to your reply.

    Best,
    Joshua

     

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