[Closed] My fire tv app not working

When I put the episode, it keeps loading forever and doesn’t play. I can use youtube and netflix without this problem

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  • Hello,

    Thanks for writing in to us.

    We're sorry that you're experiencing issues with Viki on your Fire TV Device.

    To make sure this is not app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. The Amazon Fire TV device version (Refer to this page for a reference list)
    2. The device OS (You can see your version of Fire OS by going to Settings > Device > Fire TV and looking at the "Software Version" details)
    3. Which specific movies or episodes are causing this issue? (Eg. Hotel Del Luna ep 3)
    4. A screenshot, picture or short video of the error message or issue.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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