Android TV most of times dosent pick up where am ended watch frome Play Next / Watch Next

Have noticed that if you have added a series start watching it then you do not watch the series for long enough, it does not resume where you stopped watching the section from Play Next / Watch Next, but it start from the beginning even if the white bar shows that you have watch about half the epesiode. 

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  • Hello there!

    Thanks for writing in!

    I’m sorry that you're experiencing issues with Viki on your Android TV Device.

    To make sure this is not app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. Which device and model number are you using?
    2. Your current location /region.
    3. Is this occuring on all shows? If not, please let me know which specific movies or episodes are causing this issue. Please give as many details as possible
    4. A screenshot of the error message or issue.

    I'll look forward to your response!

    Cheers,
    Joshua

     

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • 1. TCL U43P6046 but that issues apperas on all my devices can not all the modells in my head but all coming frome TCL. 
    2. Location: Sweden 
    3. occuring on all show some i not ben watch for a while if an start watch any epesiode and wait like 1 weeks or something before i return back to the epesiode is forget to start play where am last played, but if am tap out and into the epesiode before 1-3 days is normal working just fine. 
    4. is no error message is just start play frome begning of the epesiode rater like 5, 10, 15 minutes inside of the epesiode. 

    Am strongly belive its has to do that Viki dosent save anything its just local remember, becouse the watchmark frome epesiode i ben watching as well get removed after a while, rater keep all this data saved for every epesiode and serie / movies for lifetime or as long as my account is active. 

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