[Closed] Subtitles disappeared out of Korean historical drama "Cruel Palace" Episode mid-11, all of 12, etc.
I am getting a closed caption message box that says "no captions available" and "audio track: 1 of 1 (unknown languages)" - these don't make sense: The language is clearly Korean and earlier episodes are fine. Also, Cruel Palace is 50 episodes - I have watched all of it before with all its captions, so suddenly 'no captions' looks like a bug to me.
I looked at the various Community Support boards, but have not been able to find a solution for what seems to be an ongoing problem in delivery of subtitled programs and videos. Following various advice, I have reloaded program to no avail. Other programs I checked seem to have subtitles in tact, so this may be some virus that is attcking Viki (and not just isolated to isolated to Cruel Palace).
As a subscriber, these strange problems make me nervous and along with not having captured Drama Fever's portfolio of videos and programming, I am beginning to doubt Viki's ability to keep going.
Thanks in advance for addressing these issues and finding a good solution!