[Closed] Subtitles

• 

  Joshua G

  2019年08月26日 06:23

  Hello there!
  

  Thanks for writing in!

  I’m sorry that you're experiencing issues with Viki on your Connected TV Device.

  To make sure this is not app problem can you please try the following?

  1. Log out from your account
  2. Uninstall and reinstall the Viki app from your device.
  3. Turn your device off and on again.
  4. Log back in to your Viki account by following the steps here.

  Are you still having the same issues with the Viki app? If so, can you please provide the following information?

  1. Which device and model number are you using?
  2. Your current location /region.
  3. Does this occur only on this show? Which specific episodes are causing this issue? Please give as many details as possible.

  I'll look forward to your response!

  Cheers,
  Joshua

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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