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    Joshua

    Hi there!

    We're so sorry to read that you're facing these issues! Could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki

    If you're still seeing error messages while trying to log into Viki, it might be caused by the following:

    1. Log in Error - This means that the email or password you entered did not match our records. Please double-check and try again.

    2. Sign Up Error - This means that the email address you have chosen already associated with an active account on Viki. If you forgot the password to this account, you can reset it by following the instructions here. 

    If you have completed the steps above but are still having issues connecting to Viki, you'll want to contact your Internet Service Provider (ISP). They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

    I hope this helps! 

    Cheers,
    Joshua

     

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    chu1580_671

    I delete, reinstall and log in but it still show error. it said "sorry, there was an error creating your account. please email us if problem persists". I am not creating the account, I tried to log in my account but I could not. The password is the right one.

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    Joshua

    Hi there chu1580_671,

    We're so sorry to hear this! 

    Could you let us know if you're selecting Email Login, Facebook Login or Google Login? 

    If you are selecting Facebook/Google, please try logging in using Email Login :) 

    Let us know how it goes!

    Cheers,
    Joshua

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