Enclosed are photos clearly showing Rakuten advertising the show in English. One of your volunteers replied to my concern. Why are volunteers answering the question? Is this why Rakuten Viki is performing so sloppy? The person asked for photos I replied on this link I can not add photos. She ,it or what have you wants me to believe Rakuten Viki has never said they offer subtitles. Do you believe Roku, Amazon are allowing you to stream through them with the understanding you are only appealing to one class of people Asians. And that it does not say English 100% anywhere on any of there shows and I am looking at it as I write this.