Viki Standard Pass not working

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    Michelle

    Hello,

    Thank you for writing in to us.

    I looked up your email address in our system, and see that you're getting Viki Pass benefits whenever you login on your account.

    If you still can't see subscription benefits, I can recommend you to take the following steps:

    1. Log out from your account
    2. Log back in to your account with this username hanna_lee_10

    If that doesn't fix the problem please let us know more details and we'll be glad to help. Be sure to also send us full-monitor screenshots of any of the issues you see so we can escalate any problems to our engineers.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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