[Closed] How do i contact personnel about my Viki Plus account?

When your site went down on the 14th of August 2019,  my Viki Plus account was disable to the point it went into another name all together.  I email you the problem 2 days ago but didn't receive anything from you.   I would like to know how to put this new account name under my credit card so it will show that I have paid in full, and i can watch all the drama's without advertisements. 

My email is ___  and this is the only way to contact you for your help.

Sincerely yours

Karen Gallant  

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  • Hi Karen,

    Thanks for writing in to us and I'm sorry you are experiencing issues with your subscription.

    I've replied to your email ticket through Viki Support. Kindly help to respond there and we will assist to follow up with you.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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