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[Closed] Cannot play any of your videos

I am running Viki on a pc with Windows 10.  Everything was working fine until a couple of days ago.  Now I cannot run any of your videos.  Just get a shot of the opening screen, but nothing happens when I press the play button.  I am watching about 6-7 different shows and I cannot play any of them.  Microsoft did update my Windows 10 about the same time this started happening, so it may be related to the problem.  

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  • Hello,

    Thank you for writing in.

    I'm sorry you're experiencing issues with the HTML5 video player. To make sure this is not a browser issue can you please try the following first?

    1. Restart your home internet network. For more details - Helpful steps to troubleshoot video issues
    2. Log out from your account
    3. Clean the cache and cookies on your browser. - How do I clear the cache and cookies on my web browser?
    4. Close the browser and restart it again.
    5. Log back into your Viki account
    6. Try again from another browser

    Are you still experiencing these issues with the video player? If so, please let us know and we'll carry on troubleshooting for you via email. 

    I'll look forward to your reply.

    Best,
    Michelle

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.
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