[Closed] Subtitles missing, thinking about canceling service...

I am currently watching 'Master Devil Do Not Kiss Me Season 1', and there are whole scenes in episode 8 in which the subtitle caption does not show. I have not gone beyond this episode yet, so I'm not sure if the issue persists, but it is very noticeable. What seems to be the issue?

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  • Hello?...Anybody? Please provide some sort of explanation as I am paying for this service and would like to at least be updated on any issues that I have submitted to you all. I am not trying to be rude; I would just like a response. I would hate to cancel my service over this, but this is a bit frustrating, and I am tempted ro do just that...

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  • Hi there!

    I'm sorry that the video you want to watch hasn't been subtitled yet.

    We don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our volunteer community here.

    When subtitles for a video don’t appear or are incomplete, the community has not finished with the subtitling yet. But don't worry, they'll get to it very soon!

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. Follow the channel to get mobile notifications from the Viki mobile app when subtitles are completed. For more details on how to do this, please refer to this FAQ.

    If you wish to request subtitles for a particular show, you can also fill out this form and we'll do our best to make it happen.

    Best,
    Joshua

     

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