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[Closed] Payment for viki pass basic

Hello, I just bought today a Viki Pass Basic. The payment should take place after 7-days free trial but it took the money automatically from my bank account today, right after i gave my account bank number. Is it normal? I thought it will take place after the free trial. Please respond quick because I don't know what to think.

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  • Hi there!

    Thanks for contacting Viki Community Support!

    If you've recently signed up for a free Viki Pass trial or updated your billing / credit card information, you may temporarily see what appears to be a $1 USD charge on your statement.

    Not to worry, this is just an authorization hold to confirm the billing information that has been submitted for your Viki Pass subscription. The amount is not actually deducted from your bank. In part, this also helps us to lower the risk of fraudulent transactions.

    This hold is instantly reversed and never collected by Viki. Some banks take a little longer than others to fully reverse this, but it may remain as a pending transaction for up to 5 days before being removed from your account.

    Hope this helps!

    Best,
    Joshua



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