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4 条评论

  • Avatar
    sunshinefun22_360

    I don't have any subtitles on Chromecast. It seems like Viki has no idea when it will work again

  • Avatar
    sahar_justice

    Same problem for me. This happened before. I hope the engineers fix this problem once and for all. Software developers/engineers: Please write some good code and get this fixed. ♥

  • Avatar
    Joshua

    Hi everyone! 

    Thanks for writing in! I’m sorry to read you're experiencing these issues with Chromecast. To make sure this is not app problem can you please try the following?

    1. Log out from your account
    2. If you're on an Android device, clean the cache and cookies on your device
    3. Uninstall and reinstall both the Viki and Google Home app on your device.
    4. Turn your mobile device off and on again.
    5. Reboot your Chromecast device from the Google Home app
    6. Turn off your internet router, wait 30 seconds, and turn it back on.
    7. Make sure Chromecast is connected to the same Wifi network as your device. Also, do note that they are either on the same 2.4GHz or 5GHz wifi network.
    8. Log back in to your Viki account and try casting again.

    Are you still having the same issues? If so, can you please provide the following information?

    • How are you casting? via a web browser or on mobile?
    • The specific drama and episode this is occurring on.
    • A screenshot or short video of the error message or issue.

    I'll look forward to your response!

    Cheers,
    Joshua

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

     

  • Avatar
    sahar_justice

    Joshua:

     

    I followed these instructions on my tablet and it worked! Thank you. I expect it will also work when I cast from my PC. Thank you kindly. 

     

    Tamla

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