[Closed] Membershio

Why it is keep asking me to chose a plan when i have a membership ?

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  • Hello there!

    Thanks for contacting Viki Community Support. I’m so sorry to read that you’re facing these issues with your Viki Pass benefits.

    If you subscribed via iTunes

    1. Make sure you are logged in with the Apple ID you used to subscribe in your iOS/Android device's Settings.
    2. Log in to your Viki account on the Viki app.
    3. At the menu at the bottom, tap on ME
    4. Tap on the Settings icon at the top right corner
    5. Scroll down to the Viki Pass section and tap on Restore Purchase

    If you do not see a Restore Purchase option, please take the following steps:

    1. At the menu at the bottom, tap on Home
    2. Tap on 'Get Viki Pass'
    3. Scroll down and tap 'Restore Purchase Now'

    If you experience problems restoring purchase, please send me a screenshot of the error message you're getting and a copy of your Viki Pass receipt.

    If you subscribed via Google Play or www.viki.com

    1. Please log out and log back into the same account that was used to subscribe.

    If you’re still facing issues thereafter, please do let us know.

    Thank you,
    Joshua

     

     

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